I have written about the future of train ticket offices this week. Been concerned about the proposals. Pleased that we appear to have got off slightly though. But the devil is always in the detail and the delivery when it comes to these sorts of changes. Our ticket office is being converted to a “Customer Information Centre” where you can still buy tickets. Will be the only one in Suffolk.
A large number of elderly residents and those with disabilities still need to use train ticket offices and it’s important they’re central to the thinking of Greater Anglia, Network Rail and the Department for Transport. I’ve made my views clear.
I don’t like how human interactions are increasingly becoming a thing of the past when it comes to customer service. Call be old fashioned but I think this stuff matters and has implications for the kind of society we live in.